GemUpsells — Acceptable Use Policy

This Acceptable Use Policy (“Policy”) sets out the rules and restrictions applicable to your use of GemUpsells, a software-as-a-service application developed and operated by GemCommerce Co., Ltd. (“GemUpsells”, “Company”, “we”, “us”, or “our”).

This Policy supplements the GemUpsells Terms of Service and applies to your access to and use of the Service. You must not use, or permit others to use, the Service in violation of this Policy, Applicable Law, or applicable Shopify policies and requirements.

Violations of this Policy may result in suspension or termination of access to the Service and, where appropriate, other remedial or legal action.

1. Prohibited Activities

The following activities are strictly prohibited when using GemUpsells. The examples provided are not exhaustive.

1.1. Security and System Integrity Violations

Attempt to gain unauthorized access to the Service, GemCommerce systems, data, accounts, or credentials;
Circumventing, bypassing, disabling, or interfering with any authentication, authorization, or security measures;
Reverse engineering, decompiling, probing, or testing the vulnerability of any part of GemUpsells;
Using unauthorized bots, scripts, or automated tools to access or interact with the Service;
Launching or attempting to launch denial-of-service (DoS), distributed DoS, or similar attacks;
Monitoring or crawling GemUpsells infrastructure in a manner that disrupts or impairs system performance; or
Altering third-party websites or services to falsely imply an association with GemUpsells.

1.2. Improper Use of the Application

Using GemUpsells in violation of any applicable law, regulation, legal obligation or Shopify’s Policies;
Using GemUpsells to create, configure, publish, or deploy Offers, Funnels, conditions, or customer-facing experiences that are unlawful, misleading, deceptive, unfair, or unauthorized;
Accessing, storing, or using Shopify Customer data in violation of Shopify’s API and Partner Terms, or without proper authorization or transparency to the Customer;
Use the Service to create or facilitate unauthorized payment flows, off-platform checkout flows, or other transactions designed to bypass Shopify’s supported purchasing infrastructure;
Use the Service in a manner that causes GemUpsells or another integration to violate applicable Shopify requirements;
Using the application for benchmarking or reverse-engineering in competition with GemUpsells;
Sharing, sublicensing, reselling, or otherwise redistributing GemUpsells without written authorization;
Misrepresenting your identity or affiliations.

1.3. Misuse of Communication Channels

Engaging in harassment, abusive behavior, or threats toward GemUpsells representatives through any communication channel.
Sending unsolicited messages, spam, promotional content, or phishing attempts.
Making knowingly false or defamatory public statements, or submitting reviews intended to coerce, manipulate, or gain undue advantages from GemUpsells.
Impersonating a GemUpsells employee, representative, or affiliate in any form.

1.4. Uploading or Distributing Inappropriate Content

Uploading, sharing, or storing content that infringes on third-party intellectual property rights.
Submitting content that is fraudulent, obscene, pornographic, defamatory, hateful, or otherwise unlawful.
Posting content that discriminates or promotes violence or hate based on race, ethnicity, religion, gender, sexual orientation, disability, or medical condition.
Introducing viruses, malware, spyware, or malicious code to the GemUpsells platform.

2. Reporting and Enforcement

GemUpsells reserves the right to investigate suspected violations of this Policy. We may report any illegal activities to appropriate authorities and cooperate with law enforcement as required.

GemUpsells may suspend, restrict, or permanently terminate your access to the Service, without prior notice or liability, if we determine, at our sole discretion, that your use violates this Policy, poses a security risk, or is otherwise harmful to the integrity of the platform or other users.

3. Policy Modifications

We may revise and update this Policy at any time without prior notice. Revised versions will be made available on the official GemUpsells website and will become effective as of the date of publication. Your continued use of the Service following any changes constitutes your acceptance of the updated Policy.

4. Contact Information

If you believe this Policy has been violated or if you have any questions, please contact us at GemCommerce Co., Ltd.
Add: 5th Floor, Artemis Tower, 3 Le Trong Tan Street, Phuong Liet Ward, Hanoi, Vietnam
Email: support@gemupsells.net