Cookie Policy
Last updated: September 23, 2026
Please review this Cookie Policy carefully
This Cookie Policy sets out how the GemUpsells application (“GemUpsells”, “the Service”, “we”, “us”, or “our”) uses cookies and similar tracking technologies to operate, deliver, and enhance the Service, providing a secure and personalized experience when you access our website at https://gemupsells.net/ (the “Website”). For purposes of this Policy, the Website and the Service are collectively referred to as “the Site”.
These technologies may be used to operate the Services, maintain security, remember preferences, support functionality, measure performance, and, where permitted, understand how users interact with the Services.
Some cookies and similar technologies may collect or access information that constitutes Personal Data under Applicable Law. Our collection and use of such information is also governed by our Privacy Policy.
Where consent is required by Applicable Law, we will obtain consent before using non-essential cookies or similar technologies and provide appropriate means to withdraw or modify your preferences..
1. What are cookies?
Cookies are small text files stored on your computer or mobile device when you access a website. They help website operators gather information for reporting and enhance site performance and functionality.
Cookies set directly by the website you visit are known as “first-party cookies”. They will also be set through GemUpsells when you use its features, enabling it to track essential data to provide the Service. Cookies set by entities other than the website owner, such as external service providers, are known as “third-party cookies”. These cookies are placed and controlled by the third parties to enable functionalities and support the proper operation of integrated tools. These third parties may collect and process your information across multiple websites, including those not owned or operated by GemUpsells.
2. Why do we use cookies?
We use cookies and similar technologies for the following purposes:
- Strictly Necessary: These technologies are required to operate, secure, or provide a service or functionality you have requested, such as maintaining sessions, authentication, security, or essential application functionality.
- Performance and Functionality: These technologies allow us to provide enhanced functionality.
Where consent is required, we will not use non-essential cookies or similar technologies until the required consent has been obtained.
Third-party cookies will also be implemented through our Site to support the functionalities outlined herein, and additional information regarding these purposes is provided in Section 4 of this Policy.
3. How can we control cookies?
3.1. Browser Settings
- You have the right to choose whether to accept or decline cookies. You may exercise your preferences through your Browser Setting, which enables you to control the categories of cookies that you wish to enable or disable.
- Please note that essential cookies necessary for the proper functioning of our Service cannot be disabled. How to refuse cookies varies from browser to browser, you should visit your browser's help menu for more information.
3.2. Opting Out of Interest-Based Advertising
Most digital advertising networks provide Users with the ability to opt out of interest-based advertising. For more information, please visit:
3.3. Do Not Track (DNT)
We recognize and respect Users’ privacy preferences. You may configure your browsers to transmit “Do Not Track” (DNT) signals. Our Websites process DNT signals and do not collect information from Users with this signal. GemUpsells may take into account DNT signals and apply recognized best practices under applicable privacy laws. Limited data collection in such cases may also affect service functionality.
4. Cookies and Similar Technologies Used by the Services
4.1. Necessary Cookies
Necessary cookies are essential for the proper functioning of our Site. Without these cookies, our Website may not perform optimally, and the Services may not be delivered in an effective and reliable manner. In addition, these cookies ensure the secure and reliable operation of the Site, including but not limited to critical security measures (e.g., session tokens, CSRF protection). The specific necessary cookies deployed on our Online Properties are listed in the table below.
| Service | Purpose | Cookie | Duration |
|---|---|---|---|
| GemUpsells | These cookies are essential for providing Service features to Users, including tracking campaign and page analytics. | None | Amazon Web Services, Inc. |
| Intercom | Intercom provides live chat functionality to our website, these cookies remember the user so that they may continue their conversation between different pages and website visits. |
gtm_id gtm_cookie_consent Session intercom-device-id-[app_id] intercom.intercom-state-[app_id] recent_write |
1 year 5 months Session 9 months Perpetual Session |
You acknowledge that blocking or disabling these cookies by your end-customers may limit or prevent GemUpsells from recording and collecting essential data, potentially affecting the availability, accuracy, and functionality of certain service features.
4.2. Performance and Functionality
Functionality and performance cookies help us track the source of user visits and recognize returning Users. These cookies enhance the website’s overall functionality and operational efficiency. Although they are not classified as essential cookies, they play a key role in delivering an optimized and personalized user experience.
| Service | Purpose | Cookie | Duration |
|---|---|---|---|
| Shopify | These cookies are associated with Shopify’s analytics suite. |
_shopify_y _shopify_s _orig_referrer |
1 year 30 minutes 2 weeks |
5. What about other tracking technologies?
Cookies are not the only technologies we may use. Depending on the Service functionality, we may also use pixels (including Shopify Web Pixels), web beacons, SDKs, local storage, session storage, tags, scripts, and similar technologies to recognize devices, maintain sessions, support functionality, measure interactions, or collect analytics. Where consent is required under applicable law or supported privacy settings, we will obtain the required consent before using non-essential technologies.
In many cases, these technologies depend on cookies to operate effectively. Therefore, if you disable cookies, the functionality of web beacons and other similar technologies may be limited or impaired, potentially affecting your experience on our Website.
6. Do you serve targeted advertising?
Third parties may set cookies or use similar tracking technologies on your device to deliver targeted advertisements through our Website. These third-party entities may collect data about your browsing behavior both on our Website and across other websites through cookies, web beacons, or comparable tools. This data is used to display advertisements that are more relevant to your interests and preferences. In addition, these technologies may be employed to evaluate the performance and reach of advertising campaigns.
The information collected in this context does not directly identify you (such as your name, email address, or contact details), unless you voluntarily choose to provide such personal information.
7. Where can I get further information?
If you have any questions about our use of cookies or other technologies, please
contact us at GemCommerce Co., Ltd.
Add: 5th Floor, Artemis Tower, 3 Le Trong Tan Street, Phuong Liet Ward, Hanoi,
Vietnam
Email: support@gemupsells.net
