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Cancel subscription

Introduction (MVP UI not yet available)

GemUpsells does not have a separate "cancel subscription" action. Canceling a paid subscription is done by downgrading to the free Basic plan from the Pricing popup.

All paid plan changes require approval on Shopify's billing page. GemUpsells never stores merchants' payment card details.

What happens when you cancel

When a merchant cancels their GemUpsells subscription:

  • The store immediately reverts to the Basic (Free) plan and its usage limits.
  • No refund or credit is issued for the unused days in the current billing cycle. See Shopify: appSubscriptionCancel.
  • All existing data, including funnels, widgets, and analytics, is preserved.
  • Only the monthly online store order limit and AI credit allowance change to match the Free plan.

Downgrade to Free

  1. Drag the slider to Basic and click Downgrade.
  2. Review the confirmation modal.
  3. Confirm the change to switch to Basic (Free) immediately.

This action does not require approval on Shopify's billing page.

Max plan (20K+ orders)

Click Get a quote to contact the sales team for custom pricing.

Important rules

  1. Switching to Basic cancels the paid subscription. The store reverts to the Basic plan's order limit.
  2. Canceling is different from a regular downgrade between paid tiers. Switching to the free plan does not follow the mid-cycle proration rules that apply when moving between paid plans. See Change plan for how billing adjustments and order limits are handled when upgrading or downgrading between paid plans.
  3. Data is preserved. Funnels, widgets, and analytics remain intact after canceling; only the order limit and AI credit allowance change.

Frequently asked questions

Q1. Will I get a refund for the unused days in my billing cycle?

No. No refund or credit is issued for unused days in the current billing cycle when you cancel.

Q2. What happens to my funnels and data when I cancel?

All existing data, including funnels, widgets, and analytics, is preserved. Only the monthly online store order limit and AI credit allowance change to match the Basic plan.

Q3. Do I need to approve anything on Shopify's billing page to cancel?

No. Downgrading to Basic does not require approval on Shopify's billing page.

Q4. Can I get another free trial if I cancel and resubscribe later?

No. Each store is eligible for only one free trial, regardless of past cancellations.

Current limitations

  • There is no dedicated "Cancel subscription" UI yet; canceling a paid plan is done by downgrading to Basic.
  • Plan change history and billing invoices are not available in GemUpsells. Merchants can view their billing information in Shopify Admin.